June 6, 2009 – (HOSTSEARCH.COM) – HostNine (http://www.hostnine.com), a leader in Shared Hosting, Reseller Hosting and Dedicated Servers, has announced it has hired Geoff Crump to lead the company’s customer service department. With more than 16 years of customer service experience, Crump is a tested expert with empathy, vision, and commitment.
As customer service manager (CSM), Crump’s professional responsibilities will include managing employee-customer interactions (through helpdesk, live chat, and telephone), introducing techniques to gauge customer satisfaction and garner qualitative feedback, and developing and implementing strategic change. HostNine will use Crump’s expertise to adhere to more rigid quality control standards, including limits on hold times, ticket response times, and depth-of-response.
“HostNine is in a period of organizational improvement. We have recognized that while we are good at what we do, and our customers are satisfied, we must actively seek to operate more efficiently, effectively, and with a stronger spirit of innovation. Geoff Crump shares our vision and will serve as a catalyst to effect positive strategic and tactical change in the months and years to come,” said Ben Gabler, operations manager, HostNine.
“I look at customer service as a balanced, symbiotic relationship between the customer and the business. No one part can fully survive without the other, and the best results come from a working relationship built on communication and understanding. That’s why we’re here,” said Crump.
Crump previously served as director of customer relations at FastServers.net, and studied Theater at Nazareth College in Rochester, N.Y.