186 reviews of 1 Plan Host
Ever Since the server Migration (when the original owners sold it ), uptime has been far less than 90%, Email has not been working and the technical support response is basically NIL!! I am transferring all of my clients to Dreamhost. I would stay away !
Services Period: Past customer during January, 2002 - May, 2006
Since April 17 I have had no email, I wasn't notified for the migration, I can not get support from sales, tech support, not even when I sent them a certified letter will they respond. I have lost a lot of business due to there total lack of support. Mayb
Services Period: Past customer during January, 2006 - May, 2006
1planhost migrated their servers in April 2006 and all of their customers, including myself, lost their websites. I have been down for weeks and can no longer publish. No support is being offered, and 1planhost no longer answers any emails.
Services Period: Past customer during September, 2004 - May, 2006
I have been with 1planhost for 4 years now. Before they sold the company they were first rate. Since the migration in April I have had nothing but problems. Currently have email and shopping cart problems. No response when I submit a support ticket.
Services Period: Past customer during January, 2002 - May, 2006
I believe they deleted my post or something, but one of the company's server (before they changed ownership) crashed hard, and their backup systems never worked. I had full back-ups of course, since I knew this would happen to a $8 /mn provider.
Services Period: Past customer during August, 2005 - April, 2006
It's been since April 15th since I've had next to no ability to send any email. The two tickets I have sent in do not get addressed. They simply shut down the chat help and say "leave a message". NO planning by a company that was once very good.
Services Period: Past customer during April, 2004 - April, 2006
*THEY WERE* a great low-cost reliable service, until Darrell Williams (CEO) took the money and ran, leaving his many customers to some "others". 14 of my customer sites are down 8 DAYS now, cannot get satisfaction or support. USELESS! AVOID AT ALL COSTS!!
Services Period: Past customer during February, 2000 - May, 2006
They migrated hundreds of web sites in one day, with two days notice, and our site has been down for a week since then. Can't get a response. Really dumb thing to do!
Services Period: Past customer during September, 2005 - April, 2006
called 877-467-8758 as per email, said they were a different company and did not have a number for me. I have had numerous problems in the past few years and to ad insult to injury you display a 100% uptime garantee which I have not been able to get your
Services Period: Past customer during November, 2003 - April, 2006
They provide 150% service! Always helpful, always there, always courteous :o)
My wife, step-son, and I all have out DNs hosted. My site for over 5 years.
I highly RECOMMEND their hosting to everyone.
Company Response: Dave, your gracious review is sincerely appreciated. We enjoy hosting your sites and our business relationship over the past 5 years and look forward to many years to follow.
Services Period: Past customer during December, 2000 - December, 2005
