I would not do business with them again for any reason. It is slow and will affect your google ranking. Account issues are never replied to. If they have an issue with billing, even if it is their fault they will shut down your site and delete it.
Company Response: We have 2 datacenters (US/EU), speed is not an issue. She issued a chargeback for services rendered & was given option to reverse chargeback or pay for service, but refused to do either. Due to this account was cancelled as we do not provide free services
Services Period: Past customer during August, 2010 - October, 2011