Contabo Reviews

Contabo
126 reviews of Contabo
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Haleeth Umar

Great Performance and Value, But Needs Improvement in Delivery and Support
I've been using Contabo for a while now, and I must say, their servers are impressive in terms of performance. They offer a solid balance of power and affordability, making them a great option for anyone looking for a reliable VPS without breaking the bank. The servers handle workloads efficiently, and the uptime has been consistently good.

However, there are areas where Contabo could improve. The delivery time for new servers is often slower than expected, which can be frustrating when you're eager to get started. Additionally, their customer service and ticket response times could use some work. It often takes longer than it should to get a response, and the support team can be slow to address issues.

Overall, Contabo provides great value and performance, but a few improvements in their delivery process and customer support would make the experience even better. If they can speed up their response times, they'd be close to perfect.

Services Period: Active customer at the time of review. Customer since January, 2024

Stas R.

Last months outages all the time
Hello.

Contabo has changed:

Before:
- very fast support
- reliability

Now:
- very slow support (sometimes it can takes days go get an answer)
- a lot of outages related to their HOST SYSTEM if you are hosting VPS server. Too many VPS servers on one HOST SYSTEM . 1 VPS server can cause crash to all other VPS servers once HOST SYSTEM go offline due overcrowding.

We hope this review will help data center to solve all these problems. 4-6 years ago it was much better.

Services Period: Active customer at the time of review. Customer since January, 2014

SIP Abacus NZ

Very high and frequent downtime and worst support
Have been using this server for our web application. Hosted in Sydney centre, The server goes down without any prior notice and the downtime spans between 12-20 hours. Has happened with us 3 times in last 6 months. The support is also not very productive in this case.

Services Period: Active customer at the time of review. Customer since October, 2023

Rahul

Very poor support, Responce time is 2 to 4 days
Very poor support, Responce time is 2 to 4 days. Very bad service. Previously it was good but now their support sysyem is working very bad.

Services Period: Past customer during December, 2019 - January, 2024

Ricardo Galan

No Hostin, no answers, no money
I contract the services of the Philippines because I am for business reasons, fill in the form with the house with which I am living temporarily. When I pay, they respond to me with a message telling me that they do not provide me with the services I contracted for, as long as I don't send my passport and a proof that I live here.
So as not to have any information within the country where I live, carry all the data with my passport and with my information about Spain which is where I live.
They reply to me that they do not provide me with the services, because the data are not identical to the data on the purchase form and therefore they will return the money to me. . I have been waiting for two days hoping that they will return the money to me and the technical service will not respond.

Services Period: Active customer at the time of review. Customer since November, 2023

Pablo

I have been scammed almost 1000€
I have been swindled out of almost 1000€.

I always read the terms and conditions before buying and I never buy from a company that does not allow refunds. Well, after reading them and buying, now that I ask for a refund because I do not need the product, just 24 hours before I buy, they tell me that these conditions do not apply to companies and that they are going to cheat me almost 1000€ that I will not be able to recover. Their conditions are not clear.

UPDATE: I don't like to damage companies with reviews and I proposed them to remove mine, with the simple condition that they would refund an order, a refund that was requested in less than 12 hours after the order was placed, a digital order that does not damage the company at all.

What these people call a friendly solution, is that, even when I showed them the part of their web page where it talks about the refund conditions, and where at no time they say that they do not refund companies, they have unilaterally decided to refund me 25% while writing to me with a condescending tone that they are doing me a favor.

Conclusion: they have swindled me out of about 200 euros as a welcome, and they still have the nerve to tell me that they "expect me to come back as a customer".

If you are reading this review, run away from these scammers.

Services Period: Active customer at the time of review. Customer since June, 2023

Peter

contabo - no service
the service from contabo is incredibly bad. my server was offline for 1 week.

Services Period: Active customer at the time of review. Customer since January, 2022

Azhar Umar

Update on previous review.
I had earlier posted a review about contabo. This is a follow-up review.

I was contacted by the Customer Support team. Explained to me that it was a misinterpretation and my issue has been resolved. I feel confident that someone is listening.

Services Period: Active customer at the time of review. Customer since March, 2022

Azhar Umar

Daylight Robbery
Do not host your public sites on Contabo server, they have the worst TTBF ever in the market. They also have weird policies. I paid for a year, cancelled on their dashboard within 14 days, waited 8-10 days for refund, but did not receive a refund. Upon reaching out to customer care, they said their policy states that just cancellation is not enough, the customer has to send them a refund request in a prescribed format either via a mailed letter, a fax, or email. C'mon, which year are they living in?

Anyhow I lost the money 1 year subscription money. They lost a customer forever. I still have my ERP instance running on contabo. I am waiting for the contract period to end to switch back to GCP.

Here is the story about TTBF.

On recommendation from an ERP consultant, we moved our ERP from Google Cloud VM to a Contabo server. Everything seemed fine. But few of our employees complained that the ERP has become a bit slower. I dint give it much concern.

Later that month, we decided to move our public wordpress site to contabo's server. Our website have a very minimum traffic, approximately 1000 to 2000 vistors per month. But the website was loading very slow. When we checked the GTMetrix it showed that TTBF was above 3500 ms. Originally our total load time used to be only 280 ms. To make sure it is not an issue with our theme and plugins, we tried a plain installation of wordpress on contabo, digital ocean and google cloud. All on their chepest servers. Digital ocean and google cloud servers selected for testing was on a fraction of the specification of contabo servers. We discovered that there was some real issues with Contabo server, because DO and Google Cloud was delivering TTBF below 80 ms. I read online and found that this was a common issue with Contabo and they were also throttling disk IO. It was hardly 5 to 7 days since we purchased the server and I had read that they had a 14 days refund policy. We had paid for an entire year. We immediately cancelled

Services Period: Active customer at the time of review. Customer since March, 2022

YB

Didn't get a full refund! Terrible customer service and expensive.
Don't even try them, because any mistake you do on your order will cost you, and you will not get a full refund! After my order I wanted to set up my vps via the Remote Desktop App...but as I was informed later only, that my order didn't include access via RDA.. ok, no biggy, right ? you can ask for a refund for a service you never even received and only ordered a few hours ago..?? WRONG! You get only 50% back! why? because there is a set up fee! Now, they will say that you are informed that there's this setup fee etc.. but come on! who reads those tiny letters, and why on earth can't you be like all other service providers??!! Just be fair and honest and give back money that was accidently paid! I had other vps services that when I had problems, gave back immediately full refunds! Don't waste your time and money on Contabo.com, there other vps that are CHEAPER, with much better customer service! I'm sorry for you, contabo.com, with your customer service stuck in an old, dark century!

Services Period: Past customer during February, 2022 - February, 2022

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