Contabo Reviews

Contabo
120 reviews of Contabo
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Darryl

Headache Vendor and Effectively no Customer Service
Contabo is a problematic provider to say the least. There support is virtually non-existent. And from first hand experience the review Contabo has around the web must be paid out of pocket by contabo. Is this a banker's hours shop or what? The site is down and two support tickets open one for at least 12 hours now and no response. This is not a reliable trustworthy vendor. What advantages experienced via value are overshadowed via there extremely bad customer service/technical support. Then on top of that this provider is WOKE enabled. Documents are available to prove every bit of these claims.

Services Period: Active customer at the time of review. Customer since October, 2023

Robert Kahn

Down for 2 days - Contabo support DOES NOT EXIST
How can anyone in the data center business run a company this way?

Phone support: almost impossible to ever get someone to pickup and if they do they hang up on you. They don't even have phone support at weekends. This is the 24/7 internet age! not 1971.

Writing support tickets you are lucky to get a reply in 2 DAYS and then it is clear whoever replies has not even bothered to READ the ticket.

This is disgraceful! Shame on you Contabo! We have been with you 7 years and your support and service is now in the toilet.

Services Period: Active customer at the time of review. Customer since January, 2017

Fernand Lopez

No longer recommend
After 5 years together and bringing more than 17 clients to Contabo,
it's time to say go to hell to this disgraceful company. They don't take their work seriously at all.

This summer their servers were down for days not just minutes. That is completely unacceptable! Issues like these must be fixed in minutes, not in days. I can no longer recommend their services to anyone. Their communication with clients is built on nothing but lies.

Today I lost a lot of money because of Contabo, and I still have a lot of extra hours of work ahead of me to move all my projects to other cloud provider.

Services Period: Active customer at the time of review. Customer since March, 2018

Paolo

Stay away from this. Better for you.
ZERO support.
ZERO reliability.
ZERO on everything.
They attract customers with considerably cheap prices but stay away from this provider if you can as what you get is very poor.
If you pay peanuts, you get monkeys.
Their support is not even near to be called support.
Stay away as much as possible

Services Period: Active customer at the time of review. Customer since January, 2023

Haleeth Umar

Great Performance and Value, But Needs Improvement in Delivery and Support
I've been using Contabo for a while now, and I must say, their servers are impressive in terms of performance. They offer a solid balance of power and affordability, making them a great option for anyone looking for a reliable VPS without breaking the bank. The servers handle workloads efficiently, and the uptime has been consistently good.

However, there are areas where Contabo could improve. The delivery time for new servers is often slower than expected, which can be frustrating when you're eager to get started. Additionally, their customer service and ticket response times could use some work. It often takes longer than it should to get a response, and the support team can be slow to address issues.

Overall, Contabo provides great value and performance, but a few improvements in their delivery process and customer support would make the experience even better. If they can speed up their response times, they'd be close to perfect.

Services Period: Active customer at the time of review. Customer since January, 2024

Stas R.

Last months outages all the time
Hello.

Contabo has changed:

Before:
- very fast support
- reliability

Now:
- very slow support (sometimes it can takes days go get an answer)
- a lot of outages related to their HOST SYSTEM if you are hosting VPS server. Too many VPS servers on one HOST SYSTEM . 1 VPS server can cause crash to all other VPS servers once HOST SYSTEM go offline due overcrowding.

We hope this review will help data center to solve all these problems. 4-6 years ago it was much better.

Services Period: Active customer at the time of review. Customer since January, 2014

SIP Abacus NZ

Very high and frequent downtime and worst support
Have been using this server for our web application. Hosted in Sydney centre, The server goes down without any prior notice and the downtime spans between 12-20 hours. Has happened with us 3 times in last 6 months. The support is also not very productive in this case.

Services Period: Active customer at the time of review. Customer since October, 2023

Rahul

Very poor support, Responce time is 2 to 4 days
Very poor support, Responce time is 2 to 4 days. Very bad service. Previously it was good but now their support sysyem is working very bad.

Services Period: Past customer during December, 2019 - January, 2024

Ricardo Galan

No Hostin, no answers, no money
I contract the services of the Philippines because I am for business reasons, fill in the form with the house with which I am living temporarily. When I pay, they respond to me with a message telling me that they do not provide me with the services I contracted for, as long as I don't send my passport and a proof that I live here.
So as not to have any information within the country where I live, carry all the data with my passport and with my information about Spain which is where I live.
They reply to me that they do not provide me with the services, because the data are not identical to the data on the purchase form and therefore they will return the money to me. . I have been waiting for two days hoping that they will return the money to me and the technical service will not respond.

Services Period: Active customer at the time of review. Customer since November, 2023

Pablo

I have been scammed almost 1000€
I have been swindled out of almost 1000€.

I always read the terms and conditions before buying and I never buy from a company that does not allow refunds. Well, after reading them and buying, now that I ask for a refund because I do not need the product, just 24 hours before I buy, they tell me that these conditions do not apply to companies and that they are going to cheat me almost 1000€ that I will not be able to recover. Their conditions are not clear.

UPDATE: I don't like to damage companies with reviews and I proposed them to remove mine, with the simple condition that they would refund an order, a refund that was requested in less than 12 hours after the order was placed, a digital order that does not damage the company at all.

What these people call a friendly solution, is that, even when I showed them the part of their web page where it talks about the refund conditions, and where at no time they say that they do not refund companies, they have unilaterally decided to refund me 25% while writing to me with a condescending tone that they are doing me a favor.

Conclusion: they have swindled me out of about 200 euros as a welcome, and they still have the nerve to tell me that they "expect me to come back as a customer".

If you are reading this review, run away from these scammers.

Services Period: Active customer at the time of review. Customer since June, 2023

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