62 reviews of HostGator
Hostgator Unresponsive On Email Issues
Hosted with HG for many years. Great uptime & price. However Time Warner blocks email from HG because HG site owners have spammed. My clients are affected and HG will do nothing to help me. Having to move my sites to SG. If you use email, don't use HG!
Services Period: Active customer at the time of review. Customer since January, 2011
Stay away!!!
I was with Hostgator for 3 years. When I first signed up, I was over the moon with their hosting. But for the last year or two, their service has become subpar culminating in our site being down for 4 days, damaged, and no response from them.
Services Period: Past customer during July, 2011 - November, 2014
Worst Hosting Company Ever!!!
I wish they had negative stars. If you are a reseller, stay FAR AWAY! Servers went down for over 3 days. They shut their phones off, didn't respond to emails, Fb page deleting posts from clients complaining, and just goes on and on. No compensation also.
Services Period: Active customer at the time of review. Customer since January, 2011
Extremely poor, Extremely shabby
TERRIBLE customer service. TERRIBLE support. Extremely shabby behaviour.
My VPS server was cancelled and i was offered NO refunds. And the investigation they carried out to do so was hasty and probably what the other guy said here - quick shortcut tak
Services Period: Active customer at the time of review. Customer since September, 2013
Not perfect, but solid.
Been with HG since about four years and had only few troubles. Once in a support agents are a bit lazy and do not look closely, jump to convenient shortcuts. Chat waiting times have increased in the last months since company was sold.
Services Period: Active customer at the time of review. Customer since August, 2010
poor support
i bought a plan on yearly basis and i got to know that this is suspended. i open a ticket number JIM-26614937 on 6/12/2013, its been 6 days, they have no time to reply or to unsuspend the account. no info on suspension, and no reply a BIG SHAME
Services Period: Active customer at the time of review. Customer since July, 2013
Solid Performers Most Of The Time
I have used Hostgator as a reseller for about 7 years now, and outside of 2 incidences (DDOS attacks) that causes some problems for me and my clients for a day or two, they have proved to be solid performers and the customer service I found good.
Services Period: Active customer at the time of review. Customer since December, 2006
Best hosting that I would recomment to anyone
I have never ever thought about switching from hostgator.
pros:
Technical support is efficient,fast and knowledgeable
No downtimes yet
Fast resolution over live chat
Cons:
1 Tickets might take more time
2. Not cheap. Use coupon HGSAVE25TO50 to
Services Period: Active customer at the time of review. Customer since March, 2003
Good experience with hostgator
I am happy with hostgator since i have their services. My website http://www.wowrange.com is hosting with hostgator and services are promising as they do.
Services Period: Past customer during December, 2011 - October, 2012
19 days and more hours and more abuse but no real help
Hostgator has the worst customer service team I have ever had the displeasure to deal with. 19 days just to switch hosting and mail is so sad. they will put you on hold and go to lunch.
Services Period: Past customer during August, 2012 - September, 2012
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24/7 Expert support. Complete hosting solutions only $3.95/mo.
