138 reviews of Parcom
No Supports
everyone in my company is without email for 4 days now. I have Sent multiple service request through their ticketing procedure and have received zero response. I tried to search for a Parcom telephone number online and found two non-working numbers.
Services Period: Active customer at the time of review. Customer since February, 2010
Not Good
Servers are down a lot. Customer service - The only message I get from customer service is: Move to our new cloud - it's better. Just let me go already
Services Period: Active customer at the time of review. Customer since June, 2010
Customer service does not exist
Sent many emails to parcom technical and customer support, asking them to unblock my inbox. Parcom has not responded. parcom was notified in February 2014. Today is June 30, 2014. So I'm still waiting after 5 months.
Services Period: Active customer at the time of review. Customer since January, 2014
Put in a urgent service request on February 6th, supposedly for the $5/24 hour service, rec'd a confirmation email stating that it could take between 24-48 hrs; as of Feb 16, still waiting for a response. Currently seeking responsive webhost!
Company Response: So sorry. We know it is too late, but we have no excuses but have changed over to a brand new ticketing system. We found a great fix and even though it may not help you - we are 100% confident in the new system. --Dave (owner)
Services Period: Past customer during April, 2008 - February, 2012
Speed is average. Family business, no one works on the weekend.
DON'T TRY TO LEAVE THEY WILL DELETE YOUR SITE IMMEDIATELY AND YOU WILL BE STUCK WITHOUT EMAIL OR WEBSITE.
GO ELSEWHERE.
Company Response: We are so sorry!. Parcom is very clear about storage. Even if we could store your data forever, it is just our practice to make sure customers are also responsible for their backups. I know it won't help, but we're sorry. --Dave (owner)
Services Period: Active customer at the time of review. Customer since February, 2012
I have been a Parcom customer for several years now, I host a few sites there, and can honestly say that they are the best hosting provider that I have used to date.
Company Response: Thank you very much for this! We are honored to serve you!
Services Period: Past customer during December, 2004 - August, 2007
so far so good
Company Response: Thank you for your kind words. This does mean a lot to us at Parcom! We look forward to making sure you are well taken care of for years to come.
Services Period: Past customer during March, 2006 - March, 2007
I've been a customer at Parcom for around six months. I've never had a problem with them. Its hardware and service is top notch. The owner hangs out in the forums with his customers. That's the sort of host I want. Thanks Parcom.
Company Response: Thank you so very much for this! Our family and staff love what we do and we are so happy to be able to take care of you and your web site at Parcom.
Services Period: Past customer during March, 2006 - September, 2006
Crazy Dave (the CEO) and his team (actually his familly as he said :)) ) are the BEST in the industry and they have the LOWEST prices I could ever dream of ! They make it easy even for a beginer and I already have 4 of my websites hosted with them.
Company Response: Thank you so much! Our family and staff really do appreciate it. It is an honor to take good care of you!
Services Period: Past customer during December, 2004 - August, 2006
Parcom is a breath of fresh air in this world of second-rate support. Sales, Billing and Tech Support all treat each customer as though they were a valued friend. I am passionately loyal to Parcom and will be adding more domains as my client base grows.
Company Response: Thank you so much! It is a true honor to take good care of you Joseph.
Services Period: Past customer during January, 2003 - July, 2006
