564 reviews of InMotion
Support with Emails
I had a variety of problems, mostly caused by my inexperience. I unfortunately had to call three times. The first two times were probably the best "call center" experiences I had, very knowledgeable and patient. The third call the CSR was clueless.
Services Period: Past customer during March, 2011 - June, 2012
Don't ask questions
It took many emails and an hour on chat with billing to just find out the price for a renewal. They referred to a page with directions to links that don't exist, and didn't update my renewal as I requested. Unimpressed!
Services Period: Past customer during January, 2010 - June, 2012
Technical support
Technical support wasn't helpful for us to set up e-mail accounts.
Services Period: Past customer during May, 2012 - June, 2012
Hostile Billing
I received a yearly renewal which I declined. I then made a request for a refund. After the transaction completed I was locked out of my site immediately, even though my account is till active for another 20 days. Very unprofessional.
Services Period: Past customer during June, 2010 - June, 2012
Very professional and quick response
Thanks so much for your help and professional support.
Services Period: Active customer at the time of review. Customer since June, 2012
So Far So Good
Am new here, but Inmotion hosting, Inc. had been recommended by friends....am happy! Had a few technical questions that they answered fast and complete!
Services Period: Active customer at the time of review. Customer since June, 2012
Always answer my questions satisfactorily
Your technical experts are knowledgeable without being brusk. They get to the root of my problem quickly and let me get on with my work. I would recommend InMotion to anybody wanting to put up a website.
Services Period: Past customer during January, 2010 - June, 2012
Excellant Tech and Customer Service
THE BEST hosting!!! Reliable, fast and all around great company. All phone support is by AMERICANS you can understand!!
Services Period: Past customer during June, 2006 - June, 2012
Excellent Staff - Dont rely on their Backups
Excellent staff, awful backups. Part of my site disappeared, asked for the backup & was told it's "unavailable". When I said I will lose weeks of work he said "yeah I know I've been there". Normally very helpful, that was just infuriating.
Services Period: Past customer during April, 2012 - June, 2012
Best ever
We don't have a web site yet, but we use their ftp. It is great and so is their service (very prompt). I think that we only had to wait around two minutes. Very good IT people, very knowledgeable.
Services Period: Past customer during February, 2012 - June, 2012
