Shockbyte Reviews

Shockbyte
74 reviews of Shockbyte
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

DiemNox

Horrible support
Purchased an ARK server. It was missing the .ini files needed to run and wouldn't start. Put in ticket and contacted them through their chat. They responded in chat within about 30 minutes, which was good. However, the person in chat told me I had to wait 72 hours after putting in the ticket before someone was required to do anything about it. I asked if I would have to pay for the days I was unable to use the service, and I was told that I'd have to put in another ticket to ask that question to their billing section.

I guess I could always pay another $3 to expedite the ticket to get the service I'm paying for to work.

Services Period: Active customer at the time of review. Customer since January, 2021

Vlad Arambasa

I don't recommend it!
The uptime and simplicity of Shockbyte are good, relatively speaking. For 2.5$, it's fine. I play it with some of my students. It's ok.
The customer service however ...
If I say they are unprofessional, I would not tell you the real value of their work. To put it simple: I doubt they could pour the water out of a boot if the instructions were written on the heel.

Another problem I have encountered is the fact that it's very very hard to manipulate files and make back-ups.
Files go, wherever the devil they want (and yes, I know how to use a FTP, I've configured servers before).

At some point, I stopped the server to add something my friends and I were making in Singleplayer and when I started it up again... everything has been reset. I mean that even those buildings who were there before the modification occured were now gone, 5 years of progress.

I then made a backup of the files (somehow, I had a backup on my PC that I didn't know of) and it took forever to make.

All in all, the service is one of the worst, if not the worst, I have ever received from a hosting provider.

Services Period: Active customer at the time of review. Customer since December, 2020

Legend Lynx Gaming

Easy to use
Easy to set up and when I am having trouble with anything premade help from bots work well.

Services Period: Active customer at the time of review. Customer since August, 2019

Boxing in the west

Great service
I was having a lot of trouble with lag on my server and i have no experience with these things. As soon as i needed help i sent a message for help and they got back to me within 1 min and i got excellent service!

Services Period: Active customer at the time of review. Customer since December, 2020

Landon

Very fast service
I was able to quickly get support when I asked, and my issue was resolved very quickly.

Services Period: Active customer at the time of review. Customer since May, 2020

Ry

First time setting up a Minecraft server
First time trying to setup a Minecraft server online. Martin was a great help getting the password and login sorted. Thanks! Son and friends are playing away for his online birthday!

Services Period: Active customer at the time of review. Customer since December, 2020

LightningIsFunny

Great server hosting minimal lag
I got the server mainly for modding, as my friends and I had wanted to play with certain mods other servers don't use, so I went ahead and got a server for it. We've had a pretty good time using RLCraft on the server and didn't come across any noticeable lag with four people!

Services Period: Active customer at the time of review. Customer since August, 2020

FigNewt

Martin was quick to respond
Martin was quick to respond and had a few tips for me even though I figured it out before he had the chance, and he was very kind.

Services Period: Active customer at the time of review. Customer since November, 2020

Elliot

devs are very nice and helpful
devs are really nice and helpful and the server works very well even the 1gb does

Services Period: Active customer at the time of review. Customer since December, 2020

adam

Very helpful
Very helpful and understanding, a tiny bit slow to answer but this is a very busy time of year. overall very good experience

Services Period: Active customer at the time of review. Customer since May, 2020

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