MICHAEL L K PHELAN
Deceptive business practices. Terrible customer service.
I cannot recommend this service based on business practices. I originally ordered a server for a group of friends. Easy enough. However, it was not until AFTER my card was charged that I was told they were experiencing 'too much demand' and that I would have to wait 24 hours. Server rentals for friend groups over vacations don't have that timeframe; if they are experiencing that sort of lag, the customer deserves to be told up front.
For the next 48 hours any attempt to contact them was met with only a solid wall of autotext and no motion was made to change my enrollment or process a refund.
Upon expiration of 48 hours, my server was spun up(still, a full 24 hours post their own estimate), and I FINALLY had the option to cancel service myself. Now I find that my unused, late, ignored server can only be cancelled on the next bill date.
They have deliberately set up the structure of the buying process to deliver less and charge you more. I will never use this company, and I suggest you make the same choice.
Services Period: Past customer during December, 2021 - December, 2021