77 reviews of Shockbyte
It was good while it lasted
Upon purchase of the server it was up fairly quickly and was relatively simple to work on. After a little over a day my server was suspended for reasons that were non legitimate and I have been forced to play tag since then. They are horrible at responding to tickets and their "24/7 online chat" is less than useless so far.
Services Period: Active customer at the time of review. Customer since November, 2020
Excellent performance, poor customer service - a real let down
PERFORMANCE: I've been on and off with Shockbyte over the past few years, I have to say servers tend to be pretty decent and you get good value for the price you pay. Protections in place, and being able to customise players for relatively light servers is ideal if you're on a budget and not planning on doing too much with it.
Then we talk about CUSTOMER SERVICE.
It's poor. The only time you get help, is when you use social media to shame them. The media staff, bless them are wonderful. But my main issue is with tickets, and the general staffing on there.
DEDICATED IPS: You pay for them, usually straight away with the server. Wouldn't it make sense to do it automatically? Nevertheless, you have to write a ticket. And that's not the worst of it, I was told I could be waiting for up to 72 hours before someone sorts it. I've PAID for this service, and I can't use it for 72 hours? Where are the morals here, it's disgusting. And they said to use their online chat if it's not done within 72 hours, which is absolutely unacceptable. When you have paid for a service, and for something so simple, it should be done quickly and without causing all the hassle.
I'd have shopped somewhere else, but I had £18 in credit to use up. Same old Shockbyte.
Services Period: Active customer at the time of review. Customer since November, 2020
Helpful support
They were very helpful
Services Period: Active customer at the time of review. Customer since September, 2020
Avoid Shockbyte
It looks like I should have read these reviews before trying them, as my experience is the same as many of the 1 star reviews on here :(
I was trying to setup a Minecraft server for my son and his friends(which they never got to use), there was an issue getting a specific server type going that required support, I was strung along in their support system with no resolution for over a month!
Chat support was fast but could not help so I was asked to submit a ticket, I recontacted chat several times after hearing nothing about my ticket and they assured me it was now escalated and they would be in touch ASAP, weeks go by, I gave them several opportunities to fix the issue (or even just respond) before requesting a refund, after a month I am told that they can only refund in the first 24 hours...
So I as the customer gave them a chance to fix the problem, I gave them a month and they wave their terms in my face saying I should have refunded on day 1 and that's my fault...
As an Australian company I wanted to use these guys and support them, however they really failed to do anything except waste my time.
Avoid them, there are plenty of other excellent providers, like the one I moved to that solved the issue in 15 minutes.
Services Period: Past customer during August, 2020 - September, 2020
Very happy with our server
It was very easy to setup and play
Services Period: Active customer at the time of review. Customer since January, 2020
They helped me make a custom IP
join my server: stephworld.mc-dns.com
Services Period: Active customer at the time of review. Customer since July, 2020
Their live chat was fast
Thanks to Tessa from live chat, she was really helpful!
Services Period: Active customer at the time of review. Customer since August, 2020
Best server hosting
Fast support, amazing no issues at all!
Services Period: Active customer at the time of review. Customer since February, 2016
Use literally any other server service
Ignored my tickets for weeks, refused to address my technical issues, refused to refund my service that was faulty from day one, LIED about refusing me a refund when I left a poor review on another review site and offered me one after calling me a liar.
You would be better off using any other service, Shockbyte doesn't care about your user experience, they only want your money.
Services Period: Past customer during June, 2020 - August, 2020
This company is a fraud
This company Should be taken down it is a fraud and a scam a lie they make you pay for more than what you're going to get they make your server lag even when you cancel your service they still bill you they ignore your tickets even when you submit your ticket they will close your ticket do not go to this company there are many other domains out there that will give you good service for less than what they offer. They are a scam they are a fraudulent stay far away
Services Period: Past customer during July, 2020 - July, 2020
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