76 reviews of Shockbyte
Server runs great, but support...
Server runs great but support sucks...sometimes been waiting for answers for days, even with "fast-track" enabled. As they failed updating a modpack on my server i quit. Never again.
Services Period: Active customer at the time of review. Customer since February, 2020
A TOTAL SCAM!!
DO NOT USE SHOCKBYTE!! It is a total scam! You'll save yourself a lot of pain. They claim to be available 24/7, but they're absolutely lying. I've had to file a complaint with the Business Victoria government branch just to work towards a resolution. If you have trouble you should do the same. Start here (www dot business dot vic dot gov dot au /contact-us) and give them their business number (ABN: 40 626 765 455). Maybe they'll start helping their customers, or just shut down like they need to do. I'll be submitting a complaint with Google Ads next, because that is how I found this company of crooks.
This company is an absolute sham. The services do NOT work as advertised. They took my money and signed me up, but then they gave me a second invoice that says it's unpaid. I'm currently on my third overdue notice, even though they said it would be fixed within 24-hours. That was 96-hours ago!! They never helped me with any support tickets, and if they do respond they just send you a link to their knowledgebase which is out of date and not helpful at all. If you get on chat, it takes hours for a response (in my case days) and they usually just log off instead of helping anyone. There is no way to remove your credit card info, even after cancellation, and I'm sure they'll try and charge me again, because that's what scammers do. Fortunately I've already contacted my bank and showed them what was going on with these SCAMMERS!!
They have a "Money Back Guarantee" that is a complete lie and filled with outrageous criteria. If you decided you don't want their services, you have less than 24-hours to submit a cancellation. This is after they tell you it will take 24-72 hours for someone to get back to you. SCAM!! On top of that, if you don't respond to their request for an explanation, or attempt to "help" within 48-hours, they don't have to issue your refund. SCAM! If you file a complaint or dispute within that timeframe, they don't have to issue you a refund. TOTAL SC
Services Period: Past customer during June, 2020 - June, 2020
Don't trust their 24 hour money back guarantee
I subscribed to the Minecraft server, but it was very unstable and my friends could not get on to it. This service is expensive, so rather than risk trying to fix the issues, I decided to cancel within the 24 hour period. I did so through the support ticket system, and it feels like they are ignoring it. I have received no refund, nor have I received a note saying that I can expect one. This level of service is really sad.
Services Period: Past customer during May, 2020 - May, 2020
I have been waiting over 2 months for help
I have been waiting over 2 months for help with a server that constantly crashes, about every 35-45 minutes. They keep sending me emails that say they dont have time to help and to reply if the problem persists. I've replied over 6 times and resubmitted new tickets three times.
Absolute dog shit support
Services Period: Active customer at the time of review. Customer since November, 2018
DO NOT BUY
okay so the serves are good and run fine sometimes they go down but that's normal what is absolutely TERRIBLE is there customer service OMG IT IS AWFUL THEY ARE THE WORST PEOPLE ON THIS PLANET DO NOT BUY FROM THEM BECAUSE IF YOU NEED ANY HELP WITH ANYTHING YOU WILL NOT RECEIVE ANY HELP THIS IS THE WORST PLEASE DONT FALL FOR THIS SCAM PEOPLE THEY WILL TAKE YOUR MONEY AND DO EVERYTHING IN THERE POWER TO NOT RETURN IT
Services Period: Past customer during April, 2020 - May, 2020
Horrible service.
They charged me three weeks late and keep denying me a refund, and closing my ticket. I'll be forced to the bank for this. Absolutely terrible service.
Services Period: Past customer during January, 2020 - March, 2020
Do not use Shockbyte
They did not clarify how the paypal payments worked so it accidentally double charged. I instantly opened a ticket to correct it, and then waited.. and waited. I opened a chat daily, and am now sending tickets daily. This started on april 27th, it is now the 9th of may. It took so long, the paypal payment went through and now I also need a refund. I have asked to cancel my account and get a refund and I have gotten nowhere. Do not use this company.
Services Period: Active customer at the time of review. Customer since April, 2020
takes your money and makes you wait.
it has been 12 hours since i submitted a ticket and it has been 24 hours since ya'll basically stole my money. you guys changed my IP address on your server side on accident and now i cannot even get in contact with you, i have reached out to you guys 4 times, i have been told my ticket has been expedited and i PAID FOR FAST TRACK, still nothing. pretty soon, i'm going to demand my money back and take my money else where. let me remind you, i paid for a service. it was messed up on your side. i even played by your little games and paid for it to be fast tracked and still have not gotten an answer. i feel scammed and have been stolen from, you all say 24/7 support which is not true and when you buy your service, you make us wait 18 hours and 34 minutes to get the thing running and then go a screw it up with the wrong IP address and now make me wait another 8 hours since i submitted the ticket and now your telling me 3-72 hours? even though i paid for fast track, this is what you guys call a bait and switch borderline false advertisement. too bad you guys already have my money, i wont be continuing the service when everything is done. make me wait more and i will call my back and file fraud... so you tell me, i pay for a service and its time based.. but you guys make me wait 24+hours. either refund me those 24 hours you all stole from me.
Services Period: Active customer at the time of review. Customer since February, 2020
Awful
Dont bother, awful service and awful servers
Services Period: Past customer during March, 2020 - April, 2020
Sucks in general
dont buy, complete scam. would give this 0 stars if could
Services Period: Past customer during March, 2020 - April, 2020
