JH
Poor
Services Period: Active customer at the time of review. Customer since February, 2010
357 reviews of Web.com
Poor
Services Period: Active customer at the time of review. Customer since February, 2010
I just started with them. So far so good support has been great called to cancel after 2 days found a host cheaper. They matched there price to keep me spent 45 mins on phone explaining to me how to optimize and make site work. very pleased.
Services Period: Active customer at the time of review. Customer since January, 2010
They changed my ISP and I have no website they don't care and can't get them to stop charging me. How can I get this to stop.
Services Period: Past customer during October, 2007 - November, 2009
I signed up for their stupid visivility program and they charged me 25 a month. Suddenly they started charging 50 a month. Called them to cancel and did not refund me, they didn't even allow me to file a claim saying they were right and I was wrong.
Services Period: Past customer during June, 2007 - June, 2008
Web.com reset my account password without contacting me when they took over, then recently canceled my account (website down with NO notice!) without contacting me when my payment details changed. I sent them a message about it. No response. Beware!
Services Period: Past customer during January, 2005 - September, 2009
Tech support is terrible. Indian woman on phone did not understand my question. Email support gave me blatantly false advice. Upraded PHP to 5.3.0 without warning and would not acknowledge it had been done. Besides that, servers are slow. No downtime yet.
Services Period: Active customer at the time of review. Customer since August, 2009
They ruined my website. I have no file manager, edit text shrinks everything together and I cannot use the font I want. Now my MP3 music files won't work. The most popular in the world, and the don't support it.
Stink.
Stank.
Stunk.
Services Period: Past customer during April, 2009 - July, 2009
web.com is a bad, bad company... Goodbye web.com - I give you 6 months - then bankruptcy, failure, or worse...
Spurious price increases - no announcement - bad service - poor customer service ... Good hosting companies will put web.com out of business
Services Period: Past customer during March, 2002 - May, 2009
Piece of crap in every department. NOne of the departments have any idea what the other group does or what their so-called rules are. I was promised a custom website per my specifications- what I got was a template. I can edit a template myself. STAY AWAY
Services Period: Active customer at the time of review. Customer since May, 2009
Beware! There customer support is the worst I experienced. Then when I went to cancel it they give you the run around and charge you a $25 cancellation fee. Real scam they are running.
Services Period: Past customer during May, 2008 - May, 2009
