357 reviews of Web.com
Happy Interland customer for 9 years -- they migrated 3 sites in Jan 09 -- major problems with using Access DB, application pool quickly exhausts and site goes down. Tech support responsive but unable to solve
Services Period: Past customer during January, 2000 - March, 2009
I've seen bad businesses, but this one is probably the worst out there, not just among web hosts, but overall. I used to have my account with Interland and that was about 3 on a 0-4 scale, but when they sold to Web.com things started going downhill quick
Services Period: Past customer during January, 2000 - February, 2009
I can’t tell it in 255 characters. They will not refund your money even if they are wrong I had to go to the CC yesterday to stop payment. If you want the whole story email me at sales@twiststir.com 1-19-09 no saitisfation
Services Period: Past customer during July, 2003 - January, 2009
Their technical support is WORTHLESS. They migrated my website on 12/01/2008, did not setup the proper permissions on the migrated server and have my website down since 12/01/2008; we are now 12/14/2008 and they still have not resovled the issue.
Services Period: Past customer during August, 2004 - December, 2008
OK when it works, but it does go down, and when it does, the tech support is worthless.
PLAN ON HAVING YOUR SITE DOWN FOR AWHILE - THEY JUST DON"T GIVE A CRAP !!!!
Services Period: Past customer during May, 2002 - December, 2008
Technical support is totally incompetent. I know more than they do and when I explain what needs to be done to fix a problem, they have no clue what I am talking about. The close incident reports before you have any input or verify the problem is resolved
Services Period: Past customer during August, 2001 - November, 2008
Calling tech support is a joke, hope you have a speaker phone. The tickets opened for service help don't mean anything. Note: if it says resolved, double check it is probly not true. Read the fine print or they will take you to the cleaners in charges.
Services Period: Past customer during April, 2008 - October, 2008
They have numerous hidden charges and their sales staff agrees that there are no other charges when signing up. SCAMMERS!
Services Period: Past customer during August, 2007 - September, 2008
very poor customer service, they do not explain what happens when you cancel other than you will recieve money back. I cancled within 24 hours they found a way around not giving me my money back and it was do to poor customer service.
Services Period: Active customer at the time of review. Customer since September, 2008
As I write this, I have been on hold with Web.com's customer service for 1 hour and 35 minutes. This is NORMAL. DO NOT give your business to this horrible company!
Services Period: Past customer during April, 1996 - September, 2008
