136 reviews of 3iX
good, fast and cheap service, but no possibility to cancel the plan
I have used 3iX 100 GB Hosting plan for backup purposes. Service was always up, great speed, good service. But it is NOT POSSIBLE to cancel the subscription easily, I am STILL trying to get out for more than half year with dozens of chats and emails.
Services Period: Active customer at the time of review. Customer since December, 2008
Avoid
They dd some upgrade about a month ago and told no one. Contacted their helpdesk desk (not). Prince and Stuart were very rude and closed our chat down. Had to move host providers. Try and avoid.
Services Period: Active customer at the time of review. Customer since October, 2004
Are they getting mad?
No answer to tickets
then i re-ask, then they close the ticket pretending THAT IS ME THAT NEVER ANSWERED
Then they charge for something already paid.
Then Stuart cant asnwer, refuse to answer phone number request, and close chat without say googbye
Services Period: Active customer at the time of review. Customer since January, 2011
AVOID 3iX, THEY ARE HORRIBLE
I have had a problem with them for over four months. They don't respond, they use bots to e-mail you, they are the definition of incompetent. AVOID AVOID AVOID
Services Period: Active customer at the time of review. Customer since June, 2017
Money back guarantee policy is a fake one
posted a refund request on 09/22/2017 (02:35) .
this is what they answer on 09/28/2017 (19:45) :
We apologize for the delay in replying to your ticket.
Today 09/30/2017 (01:49) i did contacted them again to get the refund !
DON`T USE THEM !!!!!!
Services Period: Active customer at the time of review. Customer since September, 2017
Just cancelled my service
I was billed for on 8/20/17 and I paid by credit card on 8/24/17. On 9/4/17 they suspended my service due to non-payment. Live Chat does not respond and email inquiries get no response. I went to another web host.
Price is good but service poor! Avoid!
Services Period: Past customer during September, 2009 - September, 2017
Incompetent
I opened a ticket with them regarding inaccurate info on July 28, it is now Aug 23, and they STILL haven't fixed their problems. They don't respond, it's a chatbot, DO NOT USE 3iX, they are horrible
Services Period: Active customer at the time of review. Customer since July, 2017
WORST HOST EVER. STAY AWAY FROM THEM
I'm short for words. Cant seem to get anything to work with these people. Cant even login into account to make payment. Account suspended. Clients on my neck right now!
They're thieves. No number of theirs work. Not even their skype. Used to be great
Services Period: Active customer at the time of review. Customer since August, 2007
OUT 96 dollars PLUS
Currently out $96 for dedicated IP address, Rapid SSL triple billing for this year, and for 3 years. I had just renewed my Excite plan 06/07/2017, so out another $20 because I decided I am done with 3ix, moving to another web host. Paypal complaint filed.
Services Period: Active customer at the time of review. Customer since January, 2008
Administration, Billing, Support rejects E-Mails automatically
1-Administration/Representatives do not answer E-Mails (automatically messages return to sender despite than in their web say: "contac us"
2- If you have a question you have to open a "Ticket" that can take more than 24hours to answer if you lucky.
Services Period: Active customer at the time of review. Customer since January, 2017
