3iX Reviews

3iX
134 reviews of 3iX
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Terrible Customer Service
I received an email from 3ix stating that my web hosting account had been suspended because I had failed to respond to a phishing complaint within 72 hours. I never received an email stating there was a problem. I attempted to find out specifically what was wrong, but all 3ix would say was the account was suspended due to phisihing, and it would cost $50 to have the suspension removed. Without knowing what the specific problem was, and without being able to access the hosting account due to the suspension, it was clear I would be subject to future suspensions. This was such an unusual situatiopn I wondered if this was a scam.

At any rate, I realized 3ix is not a competent company and that I would have to move all of my domains and hostings accounts to another provider.

Services Period: Active customer at the time of review. Customer since April, 2020

the download is so slow. Asking payment is fast
wake up do it better

Services Period: Active customer at the time of review. Customer since January, 2020

THE WORST HOSTING COMPANY EVER
The worst hosting company ever

Services Period: Active customer at the time of review. Customer since December, 2012

NO TECH SUPPORT
MY SITE HAS BEEN DOWN FOR WEEKS AND THE TECH SUPPORT IS NON EXISTENT. THEY HAVE AN ONLINE SUPPORT SYSTEM WHICH IS PATHETIC
THEY DONT EVEN ANSWER - YOU CANT GET THROUGH OTHER THAN ONLINE CHAT - NO OTHER CONTACT VERY POOR SERVICE,NEVER USE THEM AGAIN, POO

Services Period: Active customer at the time of review. Customer since January, 2018

Avoid 3iX at all costs
Completely and utterly INCOMPETENT. Too many issues to list... Their customer service is non-existent. They do not seam to understand basic enquiries and will just send generic answers to everything. UTTER RUBBISH. I'm glad to move my site and domain

Services Period: Active customer at the time of review. Customer since August, 2019

Worst provider
3ix are shocking in every way. Our website has been down for over 24hours because they can't get a server up and they have no backup solution in place. On top of this their support is terrible, they are rude and completely unresponsive.

Services Period: Active customer at the time of review. Customer since July, 2016

Terrible
Been a user since 2006, it was ok until the last year or so, the reliability has gotten really, really poor. Totally unacceptable for a static page to take 5-10 seconds before it even begins to load! FTP regularly times out! Avoid! I gave up on them today

Services Period: Past customer during June, 2006 - March, 2018

All sensitive configuration they suggest to do over insecure HTTP connection
Just tried to setup small site. ALL management (create users, set passwords etc) they suggest to do in cPanel over insecure HTTP connection. Assigned a ticket, but seems i will have to switch to another hosting provider.

Services Period: Active customer at the time of review. Customer since January, 2018

good, fast and cheap service, but no possibility to cancel the plan
I have used 3iX 100 GB Hosting plan for backup purposes. Service was always up, great speed, good service. But it is NOT POSSIBLE to cancel the subscription easily, I am STILL trying to get out for more than half year with dozens of chats and emails.

Services Period: Active customer at the time of review. Customer since December, 2008

Avoid
They dd some upgrade about a month ago and told no one. Contacted their helpdesk desk (not). Prince and Stuart were very rude and closed our chat down. Had to move host providers. Try and avoid.

Services Period: Active customer at the time of review. Customer since October, 2004

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