Sawyer was good but Dustin let me down :(
Trouble configuring Outlook for the CEO of my company. We were switching to IMAP. I had to make 2 calls because Dustin said "I don't use outlook I use thunderbird." <-- WTH? I called back and Sawyer figured it out by checking the settings.
Services Period: Past customer during October, 2011 - August, 2012