524 reviews of MochaHost
took a VPS plan & changed my name servers with my registry.But,only after that these guys are telling me that certain features are not available .They arm twist you into paying more.They are a bunch of cheats & crooks.They only waste our time & money
Services Period: Past customer during November, 2009 - February, 2010
I did face a problem from billing dep,for tech support ill never ask them, for a newbie i don't suggest them, for a techie, you will get worth of your every penny. and one more thing when you purchase an shared or reseller account you have to wait for 24
Services Period: Active customer at the time of review. Customer since February, 2010
I've been with MochaHost for over two years and have been generally pretty happy with it. Until recently, that is, until some of my projects started going live and I started running into technical issues.
The technical support is unbelievable poor.
Company Response: Dear Robert,
I am very sorry to hear that you are not satisfied from our service, despite the efforts of our technical team.
Services Period: Past customer during February, 2008 - February, 2010
I will recommend to host with mochahost for there excellent hosting & support services.
Services Period: Past customer during October, 2009 - January, 2010
My experience with them has been horrible. No technical support, they just send you tutorials to do it yourself. Very slow responses. As a retaliation for sending several tickets, they delayed on purpose the resolution of an error. Not worth the headache.
Company Response: Dear Mark,
I am sorry to hear that you are not satisfied from the service that we have provided you.
Services Period: Past customer during January, 2009 - January, 2010
Purchased a VPS from them, Had one day where it was working, Configured it, then it went down, after 3 Days they still could not fix the problem so I terminated my account with them, Very Bad Host, Stay Away.
Company Response: Dear Matthew,
I apologize for any inconvenience that you have experienced with your account.
Services Period: Past customer during December, 2009 - January, 2010
Haven't been a customer for a long time and i can already see the difference
The technical support is lighting-fast.
The billing-customer service and prices are top notch.
Server speed is pretty good compared to other hosts.
All in all:Highly recommen
Services Period: Past customer during October, 2009 - December, 2009
Disgusting service ...
No support, all system issues are resolved expense of the customer ...
Money back guarantee does not exist, billing service simply does not respond to letters and ignores tickets
Company Response: Dear Lev,
I have checked your ticket history and I can see that each ticket has been attended with care and resolved from our technical team.
Services Period: Active customer at the time of review. Customer since December, 2009
hooray
technical support superb-----200%
Reliability/Uptime--99%
Customer Service & Billing--150%
Price & Value for Money--100%
Services Period: Past customer during September, 2009 - December, 2009
Great support and billing department. Excellent suite of tools and value. Been with Mocha for a week and look forward to an excellent relationship with them.
Services Period: Active customer at the time of review. Customer since December, 2009
