MochaHost Reviews

MochaHost
524 reviews of MochaHost
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

John Milton

Hello Everyone

Please be careful with Mochahost when you buy webhosting with money back guarantee. Their technical support seems to be the worst in the market and they haven't got a clue what they do. They say support is a free so we cannot complain

Company Response: Dear John, Our 30 days money back guarantee is valid, but as stated in our T&Cs, it is not covering anything outside the hosting fees (in your case – the upgrade).

Services Period: Past customer during October, 2010 - November, 2010

Mark

This is the worst hosting company I have ever used. I lost the whole control panel of my VPS 3 times in 2 months time. I was told that I can't get my refund as I upgraded my package so it's not convered by thier so-call 180days-risk-free wanranty.

Company Response: Dear Chien – Liang, I would like to confirm that the upgrade fee is not part of the refund, while your account was cancelled based on our T&Cs, which you have accepted upon signing up.

Services Period: Past customer during July, 2010 - November, 2010

Bob

In July 2010 I sign up with them. It took me 5 days!!! to enter into my cPanel. When I submit a ticket was no answer for days!!! On 6 day I cancel my account. Was waiting for money for weeks!!! after pushing and pushing them for refund. STAY AWAY!!!

Company Response: Dear Yuriy, I have checked the ticket history and I wasn’t able to locate the ticket that you have mentioned – cPanel login issue. As you have been informed by our billing team, the refund went out with out weekly batch.

Services Period: Active customer at the time of review. Customer since July, 2010

ZJ

I would NOT recommend MochaHost to anyone for their Tomcat / Java packages nor their VPS packages. Their servers are not very stable and their customer support has terrible attitudes! The only plus is their price, which I can now see why...

Company Response: Dear Andrew, I am sorry to hear that you are not satisfied with our service. As it can be seen from the ticket history, our technical team has attended each ticket in a timely manner and with care.

Services Period: Past customer during August, 2010 - October, 2010

Joe

Our webiste has been down for hours, not minutes, hours, it seems like the hosting is being run by retards, it happens few days a week, I can't believe they are not able to keep a server running, stay away from this place.

Company Response: Dear Client, I can see that each ticket has been checked and resolved by our technical team. You have received a compensation for the downtime that you have experienced.

Services Period: Past customer during August, 2010 - October, 2010

N/A

They don't understand what they do. My VPS was down and no one inform me that it will down. I opened ticket and tell them there is problem with my vps and 5 hours later they send me info that my vps is running. They don't answer why my vps is down and rea

Company Response: Dear Vardan, I have checked your tickets and it is rather strange to say that our technical team doesn’t know what they do, because each ticket has been checked and resolved in timely manner.

Services Period: Past customer during June, 2009 - September, 2010

B. Alvarez

**STAY AWAY! **
Find a reliable Hosting service!
We could not even take ONE week, yea, ONE week!
Horrible ticket system, support is scary, and now let's see if we get our refund! We can see that will be another fiasco.

Services Period: Active customer at the time of review. Customer since September, 2010

David Kelly

Mochahost is absolutely shocking. I have had nothing but problems with them over the last six months. My VPS was so slow they moved it to another server, which is now so slow they are offering to move me again. Customer and tech support are useless.

Services Period: Past customer during April, 2010 - September, 2010

Uttam Pegu

Worst support possible I think they have no tech support available. Minimum time for response to any kind of support is 8 hours. The support priority like low, critical are actually joke, they have nothing like critical. all are treated low.

Company Response: Dear Uttam, I am sorry to hear that you are not satisfied from our service. I have checked your tickets and I can see that each ticket has been resolved in timely manner from our technical team.

Services Period: Past customer during August, 2010 - September, 2010

troy

worst web hosting company. there tech accidentally deleted my database and they had no backups !!!!!!!!!!! can you believe that?

when i asked for refund they said they can't refund my money but they will send check, after that i never heard from them

Services Period: Past customer during January, 2010 - April, 2010

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