Romain
Good price for the service. Technical support is very good. I'm in France and sometimes my website loads slowly.
Services Period: Past customer during February, 2010 - February, 2011
524 reviews of MochaHost
Good price for the service. Technical support is very good. I'm in France and sometimes my website loads slowly.
Services Period: Past customer during February, 2010 - February, 2011
We have been hosting our sites for less than a month.
Mochahost servers have discontinued our service for a total of almost 24 hours for technical reasons (unexplained).
Feedback from technical support is slow (5 to 12 hours) and useless,
So Far, So B
Company Response: Dear Stephane,
I apologize for any inconvenience that was caused to you and I am very sorry to hear that you are not satisfied from the support that you have received on each ticket, despite the efforts of our technical team.
Services Period: Past customer during January, 2011 - February, 2011
We are with mochahost since 2009 & getting very good services.
Now their support service is very good. You will get its reply instantly by online chatting. I will recommend mochahost for VPS services.
Services Period: Past customer during October, 2009 - February, 2011
They answered my question right away. I tend to have issues with other hosting providers.
Services Period: Active customer at the time of review. Customer since February, 2011
Horrible - Disgusting
Waiting on day 7 for my upgraded VPS account to become activated. My screen incorrectly shows as suspended, even though this account is not. All our communication is a Catch-22. They will not remove flag!
Company Response: Dear Terry,
Please accept our apologies for the caused inconvenience. Looking at the ticket history for your account, you will agree that the issue has been resolved.
Services Period: Past customer during February, 2009 - February, 2011
its the worst service providor i have seen ever. they suspended my account for high use and not even let me download my data. I never got a good reply for ticket. its allways a single line reply with no solution and its ofcourse after 10 - 20 hrs.
Company Response: Dear Subrata, I apologize if you are not satisfied from the service that we provide. As per the tickets, your account was unsuspended so you could download your data. The tickets are showing that our technical team has responded to each ticket.
Services Period: Past customer during March, 2010 - February, 2011
Great dns hosting service mochahost.com!
-- The questions i raised with mocha, tech support replied via email on time and solved the problems
-- FTP file transfer is very fast more than I expected!
Thanks |:-)
Services Period: Active customer at the time of review. Customer since January, 2011
So far so good, i hope they keep it up
Services Period: Past customer during October, 2010 - January, 2011
My majority of the problems are solved in due course of time, but mail bouncing problem with Yahoo id's is not yet rectified. I am facing this problem since more than 40 days. Please try to solve it on the highest priority.
Services Period: Past customer during December, 2010 - January, 2011
Techs likely understaffed, undertrained, underpaid, underappreciated, overworked. Customer thus not served well. ONLY way to win with support is patience, compliments, gratitude. Really. If you will be hurt by 2 or 3 days downtime, go elsewhere.
Services Period: Past customer during February, 2010 - January, 2011
