524 reviews of MochaHost
After giving me a wrong advice to upgrade the plan; i ended up being accused for trying to take advantage. Horrible Customer Service. Avoid them if you plan to grow. Not so bad for personal web page, if you don't mind occasional downtime and slow speed.
Services Period: Past customer during January, 2009 - August, 2010
Terrible support technical abilities, terrible attitude towards the
customers, complete lack of the engagement, total ignorance of the
users, very unfair practices. I've been almost forced to move to the VPS which tuned out to be disaster!
Company Response: Dear Michal,
I have checked the ticket history and I would like to say that every opened ticket has been resolved and dealt with care, despite the fact that your account was suspended couple of times because of cron jobs that care causing overload.
Services Period: Past customer during January, 2010 - August, 2010
I signed up for a Vps through MochaHost, and their service and support was the worst I have ever come across.
The Vps was not setup correctly, was initially running on a cPanel demo license, they could not assist at first with the nameserver setup. Poo
Company Response: Dear Steve,
As per the ticket history, I can see that you have been provided with all the necessary information regarding the control panel and the IPs for the nameservers.
Services Period: Active customer at the time of review. Customer since August, 2010
Mochahost.com is terrbily run. I wouldn't even recommend this hosting company to my enemy. The service is poor and they will always avoid telling you the server has a problem because perhaps they are worried they will be sued with written evidence. Regar
Services Period: Past customer during January, 2010 - August, 2010
Terrible customer support and fairly bad hosting. I've had poor reliability and absolutely shocking customer support from them. Their support guys are completely clueless, the least technically skilled personnel I have dealt with of any ISP.
Services Period: Past customer during April, 2010 - August, 2010
august 2 8 dyas waiting for money.
august 5 11 days, still waiting.
said they don't refund at credit card, why, i've paid with it.
no they ask to open a paypal acount, then told we will respond asap.
respond? to what, just refund me.
worst hoster! LO
Company Response: Dear Jorge,
I apologize for the inconvenience that was caused to you. I have checked the ticket regarding the refund and I would like to confirm that it was processed.
Services Period: Past customer during May, 2010 - July, 2010
Okay value, and a decent server, But there were MANY issues. They are the worst host I've ever had. Once a month they claimed our bill was unpaid, and we lost 3-7 days of time... EACH MONTH. Multiple tickets were submitted most were forwarded and ignored
Company Response: Dear Saul,
Please accept our apologies for the caused inconvenience. I have checked the ticket history and I can see that your account has been credited and extended.
Services Period: Past customer during March, 2010 - August, 2010
finally have canceled my account on the 23rd july, they told 5 to 7 business days to have refund today is the 8th day but refund nothing.
at my country those kind of people is lier and thief go to prison.
people if you can go away from them they are
Company Response: Dear Jorge,
Once again, I would like to apologize for the inconvenience that was caused to you. I have checked the ticket regarding the refund and I would like to confirm that it was processed.
Services Period: Past customer during May, 2010 - July, 2010
Horrible. They Suspended my account for nothing and tried to charge me a fifteen dollar reactivation fee. Do not go with this host. This person running the server is off his meds and smoking crack rock. Find another host.
Services Period: Active customer at the time of review. Customer since July, 2010
i think they are going to close, never answer to my support questions, then send me out.
never gave me the codes to transfer domains, still waiting for the refund.
very bad people.
if you can just go way. go to dreamhost, nice promo coupons
Services Period: Past customer during May, 2010 - July, 2010
