524 reviews of MochaHost
Customer Service ROCKS!! I am in process of migrating my domain to MochaHost and setting up Sitebuilder. I fired off an email requesting assistance and litterally minutes later i receive an email response with solution i needed. MINUTES!!! very fast.
Services Period: Past customer during March, 2009 - April, 2009
They are cheap. That is all I can say about them. If speed and reliability is not a concern, then MochaHost is for you. Daily I would find the server that I was on running at 7.91 out of 8 CPUs and 89% memory. Technical Support said that they found no
Company Response: All of your support tickets have been responded timely. If you are familiar with Linux OS the OS will try to take as much memory as possible in order to perform basic features such as page caching.
Services Period: Past customer during January, 2009 - April, 2009
Horrible customer support, refund guaranty is misrepresented & I am having to file a fraud report with my bank to get a refund. Call the # on their website & no one answers!
Company Response: Your refund of $306 was in fact processed in full and is the exact amount as your original signup amount In addition we are not sure how you can judge our support if you have total of 6 tickets all of which are in our billing department. .
Services Period: Past customer during February, 2009 - March, 2009
A web hosting plan was purchased and when particular questions were asked regarding the activation of specific features relevant to the plan, I was told the plan did not include such features? BBB rating: D-minus.
Company Response: We have responded to all of your inquiries including the one sent to BBB but we have never heard back from you with a resolution to your original ticket ID: UGK-228819 - the ticket is still open and there is no response from you.
Services Period: Past customer during February, 2009 - March, 2009
I opened the account one day and closed it the day after. Five hours latter I did ot heard anything from support tickets that I submitted. The control panel is unreliable for the windows host. You need to sit and wait for support.
Company Response: After all one day of evaluation can not be used for fair judgment of a quality of a given provider. We do receive 98% approval from our existing customers - the stats and survey details are available at: http://www.mochahost.com/survey.php
Services Period: Active customer at the time of review. Customer since February, 2009
I transferred my domain to Mocha Host specifically for the JSP support. I not only had to submit a request to have this feature enabled [which I did in July] - it is now October and my domain is still not capable of serving JSP applications. Let the BUYE
Company Response: We are not sure what the situation was at the time of your account setup. We do apologize for any inconvenience and we are glad that you currently have JSP support enabled for your site.
Services Period: Past customer during July, 2007 - October, 2007
Awful service and no refunds. Their hardware is slow & archaic. Their customer service is even worse. They don't give refunds even though their main page advertises a money back policy. Run away from this shady outfit.
Services Period: Past customer during April, 2005 - July, 2007
Very slow server much of the time. Usually, just somewhat slow but goes through periods of ~30 second load time or timeouts.
Services Period: Past customer during December, 2006 - July, 2007
They have great customer service and I haven't had any problems with them. I think they are a great value.
Services Period: Past customer during October, 2006 - March, 2007
MochaHost sucks! I signed up for Business plan and it came with 3 domain hosting. But actually when I had transferred 3 domains, came to know, they support 1 domain only and had 2 other domains as alias.So can set up email for only 1 domain and not othe
Services Period: Past customer during February, 2007 - March, 2007
