524 reviews of MochaHost
Reliability, speed, and uptime are average for the price. Support is competent, if sometimes slow. Big complaint: communication. During a recent long outage many emails were ignored or got replies with no useful info & no status updates were given.
Services Period: Past customer during May, 2006 - May, 2011
Very good and quick response. thanks.
Services Period: Active customer at the time of review. Customer since May, 2011
The Support Team was very help full.
Services Period: Active customer at the time of review. Customer since May, 2011
2 years ago Mochahost was great: excellent uptime, great customer service, problems quick solved.
Now: slow servers, simple php pages always on error and, worst of all, no care at all for customer satisfaction.
Company Response: Dear Sergio,
I apologize if you are not satisfied from our service. Each client is valuable for us and we are doing our best in order to make our customers satisfied.
Services Period: Past customer during June, 2009 - May, 2011
Excelent service!
Services Period: Past customer during February, 2010 - April, 2011
Never ever try Mochahost, one of the worst service provider in the world. They will suspend your account any time giving no reason, and will ask you to upgrade to expensive plans. My business website was down for 6 days, with no access to my account!
Company Response: Dear Sunil,
Our technical team has suspended your account due to excessive load/high resource utilization and you have been given a chance to make adjustments.
Services Period: Past customer during January, 2011 - March, 2011
Dear Users, I used mocha host service and found it good and cheap one. They always help lively as well as on emails. Technical and billing issues are resolved as per their mentioned time frame. Y u r saying its a scam site.
Services Period: Past customer during January, 2011 - April, 2011
Since I'm with them, their service is best, but only their support response time takes a little longer but returns with positive answer.
Finally they are nice. and good to help customers.
Services Period: Active customer at the time of review. Customer since April, 2011
Some technical support staff do not read the feedbacks and sometimes you lose a lot of time with support
Services Period: Past customer during May, 2009 - April, 2011
I just purchased the business plan and so far I like it a lot. The support team was very helpful with my little problem due to my lack of knowledge of the use of cpanel.
Thank you for your assistance.
Best Regards
Services Period: Active customer at the time of review. Customer since April, 2011
