Manot Pumpluk
service mind and helpfull for technical support team
Services Period: Active customer at the time of review. Customer since March, 2011
524 reviews of MochaHost
service mind and helpfull for technical support team
Services Period: Active customer at the time of review. Customer since March, 2011
I am prety happy with the service so far.
Services Period: Past customer during January, 2004 - March, 2011
MOCHAHOST.COM REVIEW, COMPLAINT & CLASS ACTION LAWSUIT!
Mochahost prices are cheap but there is a reason which Mochahost will wrongfully force you to upgrade, after your payment settles (after 60 days), by suspending your account. elawcase@gmail.com
Services Period: Past customer during January, 2011 - March, 2011
I recently signed up with them and found out that their techical support team does not know what they are doing. Billing department worst then their technical support. Their sign up procedure confusing. Was charded more money and did not get refund.
Company Response: Dear Ali,
As you have agreed in the correspondence with our billing team, you have made a mistake by ordering two hosting plans instead of a domain transfer. As outlined in our T&Cs, you were not entitled to receive a refund outside of the hosting fees.
Services Period: Past customer during February, 2011 - March, 2011
The server hasn't been working for several days.... I think better to avoid this though it is cheap. Frankly, support is Nil.
Company Response: Dear Pramoda,
I am sorry to hear that you are not satisfied from the service that we are providing. I have checked the ticket history for your account and I believe that you will agree that none of your tickets has been left unattended.
Services Period: Past customer during October, 2010 - March, 2011
Good price for the service.
Technical support is good but a little slow to responce.
I'm in Greece and the only problem was that sometimes the server was fully unaccesible from some Greek ISPs.
Services Period: Past customer during December, 2010 - March, 2011
Mochahost must be the WORSE provider of all. No support. Takes servers off for 1 month at a time. deletes customer data. TERRIBLE :( Even threatens customers when they wish to leave!
Services Period: Past customer during September, 2010 - February, 2011
This is the worst service i hav ever seen. Always the VPS goes down and you hav to restart it all the time. This is one worst service you should not experience. I lost my name in the market by taking this server. Finally mocha is the worst service providr
Company Response: Dear Gopala,
Please accept my apologies for any inconvenience that has been caused. As per the restart of the VPS, please understand that it is a machine and it sometimes might require to be restarted in order to work properly.
Services Period: Past customer during November, 2010 - February, 2011
They don't have a reliable technical support. I've purchased a dedicated server. Setting up shows their ignorance and their 2level supports are all sucks. It had been 2 days now and still my server is down. BBB complain would be filled.
Company Response: Dear Hisham,
Our technical team has assisted you with every single issue that has been reported. Furthermore your account was suspended due to phishing content on the websites that you were hosting.
Services Period: Past customer during August, 2010 - February, 2011
I didn't know tech support could be this bad. VPS Server crashing frequently but only support option is email (hours and hours with no response to an URGENT ticket) and Live Chat says they can't help at all - only Sales, not Support. ??? Stay away!
Company Response: Dear David,
I am very sorry to hear that you are not satisfied from the experience that you’ve had while you have hosted your account with us.
Services Period: Past customer during October, 2010 - February, 2011
