524 reviews of MochaHost
Worst of the Worst Ever!!!!
Company Response: Dear Kashif,
I have taken the time to check your account and the tickets that you have opened – you will agree that our technical team has supported you all the way.
Services Period: Past customer during January, 2011 - April, 2011
mocha host not reliable for everyone
there not good for plz don't buy from mochahost
i have exp.. : audrynikola@gmail.com
very bad review but now i am happy with another service provider :)
Services Period: Past customer during October, 2010 - March, 2011
They cannot be reached by phone, they do not return phone messages left at their call-back number, and they are on the blocklist of major companies such as Yahoo and Comcast. The Better Business Bureau rates them an F (on a scale of A-F
Company Response: Dear Margaret,
Each time you have contacted our team, you have received an answer or explanation to your queries. As you were advised by our billing team, your account was marked as Fraud.
Services Period: Past customer during October, 2010 - January, 2011
Every time I contact them they always say its a technical error, I can not access emails or a stable web page. I wish I did not go with them.
Company Response: Dear David,
I apologize if you are not satisfied from the provided service. There is only one ticket for a technical issue. In future, if you are having a problem with your account, please use our ticket support system in order to report it.
Services Period: Past customer during June, 2010 - April, 2011
We had a Tomcat crashed, but was because I disabled ASP function in the Plesk control panel. I have dozens of clients hosting via Mocha they extremely happy.
I have graduated from the University of Cambridge, LSBM, and Greenwich, so just ssshhhh! @ITT.
Services Period: Past customer during March, 2011 - April, 2011
I have been an armature web developer since the dawn of internet and gui screens graduated from ITT in computer science. This is not my first ride at the rodeo.
Ive had problems with this company right out of the gate from day one.
STAY AWAY!
Company Response: Dear Shawn,
I am sorry to hear that you are not satisfied from the service that we have provided you. Our technical team has done their best in order to assist you in timely manner.
Services Period: Past customer during November, 2010 - March, 2011
Billing system junk. Security issues (malicious code loaded onto my account) - they blamed a virus on my computer, but I run linux. Support sucks. Couldnt install a SSL cert. Couldnt answer a question about 404 querystring. Worst ... host .. ever.
Company Response: Dear Joseph,
Our billing team has sent you the missing invoices. Every other issue that you have experienced was attended from our technical team in a timely manner.
Services Period: Past customer during June, 2009 - March, 2011
Thks for the wuick answer, even do I have some issues with the chat agent Mila, the issue was resolved a couple of hours later.... Thanks !
Services Period: Active customer at the time of review. Customer since March, 2011
Ordered VPS hosting. They required photo ID and photocopy of credit card. Bank had me cancel my card after they found out I gave this to them. Failed to set up servers. Failed to refund. Horrible communication. Lost over $700. Other issues too.
Company Response: Dear Drew,
Some orders require us to conduct manual payment screening. In such cases our billing representatives send an ID verification ticket for confirming the order. You have received a refund after the cancellation of the account.
Services Period: Past customer during February, 2011 - March, 2011
Customer service is horrible to say the least. Its like you will feel why...why on earth did I thought of saving a few pennies. Would prefer spending many more $ for knowledgeable support.
Stay away from these people for both Windows and Linux hosting.
Company Response: Dear Nilesh,
I am sorry to hear that you are not satisfied from the service that you have used for one month approximately. In the ticket history there was only one ticket regarding a technical issue which was resolved by our technical team.
Services Period: Past customer during September, 2010 - March, 2011
